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BuchananLock ServicesOpen 24/7 (289) 203-1527
Hands comparing detached lock cylinders beside loose keys on a workbench. — Broken Key Extraction, Buchanan

Lockouts · Buchanan

Broken Key Extraction

A roommate tried to help with tweezers, then by gluing the other half to it. The fragment is now further in than it started, there is dried glue around the keyway, and the front door still does not open.

In plain words

If a key has just snapped in your lock, the most helpful thing you can do is nothing further to the lock. Keep the half in your hand, note whether the door is locked, and resist the tweezers and the glue, both of which push the piece deeper and add material the locksmith must clear first. On the phone, describe the lock, whether any of the blade shows, and whether the key turned when it broke. Have photo identification to hand, or the ownership papers if it is a vehicle. That short conversation means the locksmith arrives with the right extractors and a plan.

Sound familiar?Buchanan

The call
That key had been bending a little for years, and you kept straightening it. Today it finally cracked at the deepest cut. The stub is in the lock, and the spare you found goes in a few millimetres and stops against it.

NextHow the visit goes

Broken Key Extraction · Buchanan

How the visit goes

Technician in a cap and hooded sweatshirt using a small screwdriver on the lever handle and lock case of a glass door. — Buchanan
  1. Scene 1

    Locked or unlocked right now

    Whether the bolt is thrown changes the order of work. If the door is locked, extraction is the first half and getting you inside is the second; the locksmith plans both so the door is opened with the least fuss once the keyway is clear. If the key broke while you were locking up and the door is open, the priority reverses: the fragment comes out and the door is made secure before anything else is discussed, so you can leave when you need to. On a vehicle the same question applies to the door and, separately, to whether the ignition turns.

  2. Scene 2

    Thawing first on a frozen lock

    A cylinder that broke a key because it was frozen needs the ice dealt with before the fragment will move. The locksmith works lock de-icer into the keyway, or holds gentle heat near the cylinder, until the ice inside liquefies and the plug loosens. Boiling water from the kettle stays indoors: it refreezes inside the keyway and can split a cold cylinder. With the plug free and at rest, the extraction proceeds as normal. Afterwards the cylinder is dried thoroughly and given a water-repelling dry lubricant rather than one that traps moisture, so the same morning is far less likely to repeat.

  3. Scene 3

    A clear record for the landlord or manager

    If the lock belongs to a rental unit, a condo or a workplace, you get a plain account of what was done: the fragment removed, the cylinder inspected and serviced, any key cut, and whether a rekey or replacement was recommended. Tenants and landlords in this province each carry obligations when locks are changed and keys are shared, so if the cylinder was replaced or rekeyed, the note records who now holds which key. For a property manager it closes the ticket cleanly; for you it means the next conversation about that door starts from facts rather than memory.

In the van

  • Vehicle key blades and chip shells
  • Manufacturer-approved cylinder lubricant
  • Lock de-icer
  • Fine-jawed extractor pliers
  • Hook key extractors

What shapes the quoteBuchanan Lock Services

Drilling and a replacement cylinder
On the rare occasion a cylinder must be sacrificed, the price includes the new cylinder or complete deadbolt plus fitting it, and that is agreed with you before the drill is picked up.
How the new key is made
Cutting from a key code or a crisp spare, decoding the two halves with a gauge, or cutting a restricted blank from system records each take different time and stock.
Weather on the day
A cylinder that is frozen or iced has to be thawed and dried before extraction can begin, so a call during a deep freeze carries that patient extra time.

FeesSame any hour

Have it ready

Before you call · 0 / 3

(289) 203-1527

What to expect, answered

Should I rekey or replace the lock afterwards?

Only if the inspection finds a reason. A clean cylinder with sound pins goes straight back to work with a new key. Rekeying makes sense when the pins are worn and sticking, or when a lost or unaccounted key shares the same cut. Replacement is for a cylinder that is corroded, cracked or of a grade that will keep eating keys. Each is offered as its own decision, not bundled in.

Do you need my spare key?

It helps if there is one. A crisp spare is the ideal pattern for the replacement, better than the broken halves and far better than a worn copy. It also lets the locksmith test the cylinder the moment the fragment is out, which shows whether the pins and springs are sound. If the spare is itself bent or worn, mention that too; it is a candidate for retirement rather than a pattern.

Why do keys break more in winter?

A daytime thaw sends meltwater into the keyway, and overnight it freezes with the plug held solid. The key goes in, meets resistance, and the natural reaction is to turn harder. Brass gives before ice does, especially at a deep cut that has thinned over years. Cold also stiffens old grease in the cylinder. De-icer, gentle warmth and a dry lubricant break the pattern.

Buchananinformation

HamiltonOntario

Town
Buchanan, Hamilton
In business
15 years
Hours
Open 24/7
Nights, weekends and holidays, same fees
Visits
On-site assessment preferred. Request a visit or call.

2021 census: what it means at the door

Every square is one home in a hundred.

  • 61 in 100 homes · older homes
  • About 61% of homes in Hamilton were built in 1980 or earlier, according to the 2021 Census.Where most homes were built decades ago, doors often still carry their original mortise locks and brass knobs. That hardware can usually be cleaned, re-sprung and kept in service, with a modern deadbolt added above it for strength without losing the look.
  • Single-detached houses make up about 56% of homes in Hamilton (2021 Census).Mixed housing means a locksmith sees a bungalow in the morning and a condo tower in the afternoon. The stocked van has house-door deadbolts, suite-door cylinders and the finishes for each, so neither kind of customer waits for a second visit.

Source: Statistics Canada, Census Profile

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On-site assessment

Request a visit.

A roommate tried to help with tweezers, then by gluing the other half to it.

(289) 203-1527, open 24/7.